Infrastructure System Support Analyst

Posting Date : 03 Jun 2021 | Close Date :02 Oct 2021

Roles & Responsibilities


  • Assist in the management of Operations, Service Levels and Contract Administration of the technologies and infrastructures deployed by the organisation.
  • Assist in the IT Service Management processes, which cover Service Level Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup and Recovery Management and Security Management.
  • Provide governance on the service provided by the Service Provider.
  • Manage the escalation processes and perform service recovery for incidents that directly impact services or users.
  • Conduct internal security reviews and assist in internal and external audits.
  • Support user projects involving infrastructure acquisitions and evaluations.
  • Review infrastructure capacity and forecast capacity needs for growth and new projects, upgrade the systems in a timely manner to meet such needs.
  • Ensure the Infrastructure servers and networks systems are adequately secured, and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.
  • Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.


  • Degree in Computer Science or related disciplines
  • At least 6 years of working experience in managing or maintaining Microsoft Windows, Oracle Solaris/Unix, Redhat/Linux Server in a virtualised environment such as VMware or Hyper-V, with Internet and Intranet Web Applications.
  • Possess a strong understanding of security practices in server, database, and network is important.
  • Possess good Project Management experience and skills.
  • Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Interested applicants, please send your updated resume in MS WORD format to for immediate processing. Do include your availability, last drawn & expected salary. We regret that only shortlisted candidates will be notified. Thank you.

Jia Ling l R1872250

Specialization : Information Technology - Systems
Type of Employment : Contract
Minimum Experience : 6
Work Location : Central
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