JOB DESCRIPTION

Senior Service Delivery Manager

Posting Date : 17 Nov 2020 | Close Date :16 Apr 2021


Responsibilities:

  • Oversee and control the efficiency of the Systems Operations.
  • Client engagement with customers and managing external and internal stakeholders’ expectations and deliverables outcome.
  • Manage delivery in a single, or up to multiple accounts subjective to the size and scale of the service contract.
  • Make strategic and tactical plans in alignment of delivery to meet the contractual obligation (SLAs) to our customers.
  • Lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered to meet SLA deliverables.
  • Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.
  • Engage and manage 3rd party partners, to align their delivery competency and capabilities with organisation service to the customers.

Requirements:

  • Diploma/Degree in IT or relevant discipline with at least 6 years of general IT Service Delivery experience in 1 or more Technical Domain
  • Proficient in at less 1 technical workstream (Network, System, DB, Storage, Hosting, Cloud, Workplace services)
  • Experience in large scale IT/Managed Services enterprise environment with proven ability to direct operations in a complex and fast paced environment
  • IT Service Management  or ITIL Foundation knowledge
  • Possess strong communication skills for client engagement & presentation

Interested applicants, please send your updated resume in MS WORD format to jialing@eps.com.sg for immediate processing. Do include your availability, last drawn & expected salary. We regret that only shortlisted candidates will be notified. Thank you.

Jia Ling l R1872250

Specialization : Information Technology - Network
Type of Employment : Contract
Minimum Experience : 0
Work Location : Central
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