JOB DESCRIPTION

Customer Service Representative

Posting Date : 29 Sep 2020 | Close Date :01 Mar 2021

**Regular office hours
**Working location: central Singapore
**Working in a well-known Tech firm
Responsibilities:
  • Log and track system issues, requests and queries from customers
  • Liaise with other support teams cross functionally for smooth resolvements of issues
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Communicate with users to update them on issue status
  • Manage customer satisfaction surveys
Requirements:
  • Diploma/Degree in any field
  • 1-2 years of experience in customer service in call center environment
  • Preferably Chinese speaker to liaise with Chinese customers
  • Customer service oriented
How to apply:
Interested applicants, please send your updated resume in MS WORD format to ayako@eps.com.sg for immediate processing. Do include your availability, current & expected salary.
*We regret that only shortlisted candidates will be notified due to high volume of applications we may receive.
Ayako Hasegawa / Reg no : R1988654
Specialization : Others
Type of Employment : Contract
Minimum Experience : 0
Work Location : South
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